Shipping policy
Last updated: August 22, 2026
At PRISA, we carefully pack every order to ensure your jewellery reaches you safely and securely.
This Shipping Policy explains how we process and deliver your PRISA orders.
1. Order Processing & Delivery
Once your order is successfully placed and payment is confirmed, we will process and dispatch your order as quickly as possible.
Delivery within 7 business days
PRISA aims to deliver all orders within 7 business days from the date the order is placed.
Delivery timelines may vary slightly depending on the delivery location, courier operations, public holidays, weather conditions or other circumstances beyond our reasonable control.
2. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
If PRISA offers free shipping on eligible orders or during promotional periods, the applicable terms will be displayed on our website or at checkout.
3. Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation with tracking information.
You can use the tracking details provided to follow the status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
4. Delivery Address
Please make sure that the following information is entered correctly when placing your order:
- Full name
- Mobile number
- House/Flat number
- Street/Locality
- City
- State
- PIN code
PRISA is not responsible for delivery delays or failed delivery attempts caused by an incorrect, incomplete or inaccurate address or contact information provided by the customer.
If an order is returned to PRISA because of an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.
5. Delayed or Lost Shipments
We aim to deliver every order within 7 business days. However, occasional delays may occur due to circumstances outside PRISA's control, including:
- Courier delays
- Weather conditions
- Public holidays
- Natural disasters
- Operational disruptions
- Incorrect address information
- Other unforeseen circumstances
If your order is significantly delayed or appears to be lost in transit, please contact us at:
We will coordinate with the relevant delivery partner and assist you appropriately.
6. Damaged Packages
Please inspect your package when you receive it.
If the package appears visibly damaged or tampered with, we recommend taking clear photographs or a video of the package before opening it.
If the jewellery inside is damaged, defective or incorrect, please contact us as soon as possible at:
Please provide your order number and clear photographs/videos so that we can review the issue and assist you.
7. Failed Delivery & RTO
An order may be returned to PRISA (Return to Origin / RTO) if delivery cannot be completed because of:
- Incorrect or incomplete address
- Incorrect phone number
- Customer unavailable
- Customer refusing delivery
- Multiple failed delivery attempts
- Customer not accepting the package
If you would like an RTO order to be shipped again, additional shipping charges may apply.
For prepaid orders, any applicable refund will be handled according to our Return & Refund Policy.
8. International Shipping
PRISA's shipping availability is based on the destinations displayed at checkout.
If international shipping is offered, applicable customs duties, import taxes and other charges may be the responsibility of the customer unless otherwise stated at checkout.
9. Changes to This Shipping Policy
PRISA may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery processes, services or applicable requirements.
The latest version will always be available on this page.
10. Contact Us
For any questions regarding shipping or delivery, please contact:
PRISA
Email: contacttoprisa@gmail.com
Please include your order number in your email so that we can assist you faster.
PRISA - Wear Your Story. Own Your Shine.