Privacy policy
Last updated: August 22, 2026
At PRISA, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how PRISA collects, uses, stores and shares your personal information when you visit our website, browse our products, place an order, contact us, or otherwise use our services.
Our website is powered by Shopify, which provides the technology that allows us to operate our online store and process customer transactions.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, contact us or otherwise interact with PRISA, we may collect information such as:
Personal and Contact Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order and Transaction Information
- Products purchased
- Order details
- Transaction details
- Payment method
- Returns, refunds or exchanges
- Order history
Payment information may be processed securely through our payment service providers. We do not need to store your complete card or banking details ourselves.
Communications
If you contact us through email, contact forms, WhatsApp or other customer-support channels, we may retain the information you provide so that we can respond to your request.
Device and Website Information
When you visit our website, certain information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website activity
- Referring website
- Approximate location information
This information helps us understand how visitors use our website and improve the PRISA shopping experience.
2. How We Collect Your Information
We may collect information:
- Directly from you, such as when you place an order or contact us.
- Automatically, when you browse or interact with our website through cookies and similar technologies.
- Through Shopify and our service providers, when they provide services necessary to operate our store.
- Through third-party services, where applicable and permitted by law.
3. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Process payments
- Arrange delivery and shipping
- Process returns, refunds and exchanges
- Communicate with you regarding your order
- Respond to customer-support requests
- Provide information about our products and services
- Improve our website, products and customer experience
- Prevent fraud, misuse and security threats
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
Where you have provided appropriate consent or where permitted by law, we may also use your information to send promotional communications about PRISA products, offers and updates.
4. Cookies and Similar Technologies
PRISA and Shopify may use cookies and similar technologies to:
- Keep our website functioning properly
- Remember your preferences
- Understand website traffic and usage
- Improve website performance
- Provide a better shopping experience
- Measure the effectiveness of marketing and advertising, where applicable
You can adjust cookie settings through your browser or through any cookie-management options made available on our website.
5. Sharing Your Information
We do not sell your personal information as a standalone product.
We may share information with trusted service providers when necessary to operate our business, including:
- Shopify, which hosts and operates our online store
- Payment processors and payment gateways
- Shipping and delivery partners
- Technology and IT service providers
- Analytics providers
- Customer-support providers
- Marketing and advertising service providers, where applicable
These service providers may process information on our behalf to provide their services.
We may also disclose information when required by law, legal proceedings, government authorities, or when necessary to protect our rights, customers, website or business.
6. Shopify
Our store is hosted on Shopify.
Shopify may collect and process information relating to your use of our store to provide, maintain and improve its services. Information submitted through our website may be processed by Shopify and other service providers, including providers located outside your country.
For more information about how Shopify handles personal information, please refer to Shopify's applicable privacy policies.
7. Third-Party Websites
Our website may contain links to third-party websites or services.
If you follow a link to a third-party website, that website will have its own privacy policy and terms. PRISA is not responsible for the privacy practices or security of websites that we do not control.
8. Children's Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.
9. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for purposes such as:
- Processing your orders
- Providing customer support
- Maintaining business records
- Meeting legal and regulatory requirements
- Resolving disputes
- Preventing fraud
- Enforcing our agreements and policies
The specific retention period may vary depending on the type of information and the reason it was collected.
11. Your Privacy Rights
Depending on applicable law and where you live, you may have rights relating to your personal information, including:
- Right to access the information we hold about you
- Right to correct inaccurate information
- Right to request deletion of certain information
- Right to receive or transfer certain personal information
- Right to withdraw consent, where processing is based on consent
- Right to opt out of marketing communications
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails. You may continue to receive essential communications relating to your orders or account.
To exercise applicable privacy rights, contact us using the details below.
We may need to verify your identity before processing certain requests.
12. International Data Transfers
Because PRISA uses Shopify and other service providers, your information may be processed or stored in countries outside the country in which you live.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable laws.
When we make changes, we will update the “Last updated” date at the top of this page.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
PRISA
📧 Email: contacttoprisa@gmail.com