Refund policy
Last updated: August 22, 2026
At PRISA, we want you to love your jewellery. If you are not completely satisfied with your purchase, you may request a return within 3 days of receiving your order, subject to the conditions below.
Returns
You have 3 days from the date of delivery to request a return.
To be eligible for a return, the product must:
- Be unused and unworn
- Be in the same condition in which you received it
- Have all original tags and packaging intact
- Include the original invoice/order details or proof of purchase
- Not show any signs of damage, scratches, alteration or wear
Products that do not meet these conditions may not be eligible for a return.
How to Request a Return
To request a return, please contact us at:
Please include:
- Your order number
- Product name
- Reason for return
- Clear photographs/videos of the product, if applicable
Important: Please do not send any product back without receiving return confirmation from PRISA first. Unauthorised returns may not be accepted.
Return Address
Once your return request is approved, we will share the return instructions and return address with you.
Return Address:
[Add your actual return address here before publishing]
Damaged, Defective or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive:
- A damaged product
- A defective product
- The wrong product
- A product with missing components
please contact us at contacttoprisa@gmail.com as soon as possible, preferably within 24 hours of delivery, with clear photographs or an unboxing video.
We will review the issue and, where applicable, arrange a replacement or refund.
Non-Returnable Items
For hygiene and product-quality reasons, certain items may not be eligible for return once used or worn.
Returns may not be accepted if the product:
- Has been worn or used
- Has been damaged after delivery
- Has scratches, stains or other signs of use
- Is missing its original packaging, tags or components
- Has been altered or tampered with
- Was purchased as a sale/clearance item, where specifically stated as non-returnable
Gift cards are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, you may return the eligible product according to our return policy and place a new order for the product you want.
Refunds
Once we receive your returned product, our team will inspect it to verify that it meets the return conditions.
If your return is approved, your refund will be processed to the original payment method.
Please allow 7–10 business days for the refund to reflect in your account after it has been processed. The exact time may also depend on your bank or payment provider.
If your return is rejected following inspection, we will contact you with the reason.
Return Shipping
Return shipping charges, if applicable, may be the responsibility of the customer unless the return is due to a damaged, defective or incorrect product received from PRISA.
Contact Us
For any questions regarding returns, refunds or exchanges, please contact and expect a reply within 2 working days.
PRISA Customer Support
📧 contacttoprisa@gmail.com